Customer Resources

These steps will walk through when and how to Adjusting Session in Reconciliation, and how to troubleshoot it.  

When the Cashier and the System do not match it will either make the session over or under. The instructions in yellow will provide ways to help identify the issue. If the session still cannot be balanced, the last option is to "Adjust Session."

1. In order to adjust to a session, you will go to POS> Administration> Reconciliation. Select the session that needs to be adjusted by clicking on the icon to the very right of the session. 

2. The session should show a message stating that the "Session is not balanced". 

NOTE: If you are showing more money in Cashier than in the System this means that a transaction was not entered (over). If the system is larger there is a transaction but either it is incorrect or the money was not entered correctly or collected (under).

3. Adjusting the session is the last resort in trying to balance but after exhausting all of the other options click the Adjust Session button. The Amount to Adjust will automatically show the correct amount that the system needs to adjust to balance. Enter a comment and click OK.

4. Once you Adjust Session it will show the Amount Adjusted and will state that the Session is balanced and ready to be reconciled.

5. You can then reconcile the session and continue with closing out the day as normal.

NOTE: Whenever you Adjust Session it will show as a variance on the Cash Collection Report.