As the school year comes to an end, parents ask for a refund of their student's account balance. If the student is on a SchoolCafé account with automatic payment enabled, the refund will trigger an auto pay and a second refund will have to be issued. The districts now have a tool they can use to temporarily suspend their auto pay function.
1. Log into your SchoolCafé district admin account, and click on Manage Settings under the Configuration section.
2. On the Manage Settings screen, scroll to the bottom of the page to see the Automatic Payments button as shown below.
3. After clicking the Automatic Payments button the Automatic Payments setting pop-up window opens as shown below. To suspend the automatic payment function, click the Display automatic payment functionality as disabled for this date range: radio button. A calendar function will display and you will set the start and end dates for the period the auto pay function is to be disabled.
To allow parents to make automatic payments again, click the Enabled radio button on the Automatic Payments pop-up window.
Note: This setting applies to ALL SchoolCafé accounts in the districts.
4. After making the selection, click the Save button to update the changes.
5. Verify the changes by logging into any parent account with an active student. The auto pay setting will be under the student's picture on the dashboard.
