1. If the user does not already have a SchoolCafé account, they will go to our website at www.schoolcafe.com and create themselves an account.
2. A SchoolCafé district administrator will look up the user’s SchoolCafé account on their Administration >> User Administration page.
NOTE: If the district doesn’t have any other admin account besides our test district admin account, we will need to make the admin account for them. If this is the case, the support agent will need to create a SchoolCafe ticket and get the new admin’s info, so we have documentation of the request.
3. Enter the user's first and last name then click the Lookup button. The system will list all accounts in their district with that first and last name.
4. Click the account's Username link to open the details screen. Click the Change Role.
5. Click the down arrow to select the New Role, and hit Update to save.
6. The account now displays the newly-assigned role.
