Insights > Back Office > Command Center
The Command Center empowers Districts to make decisions on Production based on industry KPIs. These KPIs can be viewed at the District, School Type, and School levels.
To access the Command Center, navigate to Insights > Back Office > Command Center.
District Level Section
The District Level section shows the various Key Performance Indicators such as Production Accuracy, Serving Accuracy, Wastage, Carry Over, Returned to Stock, and Left Over for the entire District.
School Type Section
The School Type section shows the various Key Performance Indicators such as Production Accuracy, Serving Accuracy, Wastage, Carry Over, Returned to Stock, and Left Over for the School Type.
You can click the EXPORT button to export this information in a desired format, such as Excel, PDF, PowerPoint, etc.
Schools Section
The Schools section shows each school's various Key Performance Indicators, such as Production Accuracy, Serving Accuracy, Wastage, Carry Over, Returned to Stock, and Left Over for each School.
You can use the Name and Type fields to search for specific schools.
You can click the Export button to export this information in a desired format, such as Excel, PDF, PowerPoint, etc.
Production Accuracy
The Production Accuracy card represents how closely the actual quantity of meals produced aligns with the planned quantity.
The total percentage below represents the Production Accuracy percentage, i.e., Menu Items prepared against their Planned Quantity.
This percentage is calculated based on the Total Number of Menu Items Produced ÷ Total Number of Menu Items Planned × 100.
Hover over the threshold bar to view the actual values achieved versus the target threshold set.
You can click on the total percentage to view a breakdown of the Menu Items produced against the Planned Quantity.
You can use Quick Links to navigate to the other back office modules to view the production records represented on these counts.
Serving Accuracy
The Serving Accuracy card represents the proportion of meals actually served out of the total produced.
The total percentage below represents the Serving Accuracy percentage, i.e., Menu Items served against their Produced Quantity.
This percentage is calculated based on the Total Number of Menu Items Served ÷ Total Number of Menu Items Produced × 100.
Hover over the threshold bar to view the actual values achieved versus the target threshold set.
You can click on the total percentage to view a breakdown of the Menu Items served against the Produced Quantity.
You can use Quick Links to navigate to the other back office modules to view the production records represented on these counts.
Wastage
The Wastage card represents the proportion of produced meals that ended up as waste.
The total percentage below represents the Wastage percentage, i.e., Menu Items wasted against their Produced Quantity.
This percentage is calculated based on the Total Number of Menu Items Wasted ÷ Total Number of Menu Items Produced × 100.
Hover over the threshold bar to view the actual values achieved versus the target threshold set.
You can click on the total percentage to view a breakdown of the Menu Items wasted against the Produced Quantity.
You can use Quick Links to navigate to the other back office modules to view the production records represented on these counts.
Carry Over
The Carry Over card represents the proportion of meals carried over for future use.
The total percentage below represents the Carry Over percentage, i.e., Menu Items carried over against their Produced Quantity.
This percentage is calculated based on the Total Number of Menu Items Carried Over ÷ Total Number of Menu Items Produced × 100.
Hover over the threshold bar to view the actual values achieved versus the target threshold set.
You can click on the total percentage to view a breakdown of the Menu Items carried over against the Produced Quantity.
You can use Quick Links to navigate to the other back office modules to view the production records represented on these counts.
Returned to Stock
The Returned to Stock card represents the proportion of produced meals that were returned to stock.
The total percentage below represents the Returned percentage, i.e., Menu Items returned against their Produced Quantity.
This percentage is calculated based on the Total Number of Menu Items Returned ÷ Total Number of Menu Items Produced × 100.
Hover over the threshold bar to view the actual values achieved versus the target threshold set.
You can click on the total percentage to view a breakdown of the Menu Items returned against the Produced Quantity.
You can use Quick Links to navigate to the other back office modules to view the production records represented on these counts.
Left Over
The Left Over card represents the proportion of meals left over after serving.
The total percentage below represents the Left Over percentage, i.e., Menu Items that are left over against their Produced Quantity.
This percentage is calculated based on the (Total Number of Menu Items Carried Over + Total Number of Menu Items Returned to Stock) ÷ Total Number of Menu Items Produced × 100.
Hover over the threshold bar to view the actual values achieved versus the target threshold set.
You can click on the total percentage to view a breakdown of the Left Over Items against the Produced Quantity.
You can use Quick Links to navigate to the other back office modules to view the production records represented on these counts.
Show Visualization
You can click the Show Visualization toggle switch to enable a pie chart view of each KPI’s details.
Once enabled, a PRINT PREVIEW button appears, allowing you to export the District summary versus the School Type summary information.
Show areas requiring attention
You can click the Show areas requiring attention checkbox to view schools not meeting two or more KPIs threshold values.
A red warning symbol represents a school that requires attention.
Legend
The Legend at the top of the page represents the District, School Types, and School performance against the defined threshold.
- Dark green represents Excellent/High
- Light green represents Good/Expected
- Amber represents Fair
- Red represents Low
Threshold Settings
The Threshold Settings represent the targets set for the District, School Types, and Schools to check their performance against the defined threshold.
You can set the threshold at the District, School Type, or School level.
Enter the values in each field as needed, and the percentages will automatically change.
Click the SAVE button to retain information.
Threshold Settings are set yearly.
The threshold bar in the KPI section represents the threshold that was set.
Command Center Filters
The Command Center Filters allow you to view different date ranges of information.
The last ten years of the historical data range are available.
KPI Reports
The KPI Reports page allows you to run reports on different date ranges based on the Report Type selection.
To access the KPI Reports, navigate to Insights > Back Office > KPI Reports.
The Monthly Report allows you to extract a monthly production summary of all the Menu Items and KPIs displayed in the Command Center.
If the Monthly or Menu Level-Detailed Report Type is selected, the Date dropdown allows you to select the date ranges, such as the Year To Date, Academic Year to Date, and Custom Date Range.
The Weekly Report allows you to extract a weekly production summary record count of all the Menu Items and KPIs displayed in the Command Center.
If the Weekly Report Type is selected, the Date dropdown allows you to select the date ranges, such as the Current Month, Last Month, and Custom Date Range.
The Menu Level-Detailed Report allows you to extract the Menu Item level production record count of all the Menu Items in the production record and KPIs displayed in the Command Center.
The KPIs dropdown allows you to select the desired KPIs to be included in the report, such as Production Accuracy and Serving Percentage.
This data can be extracted for the Year To Date, Academic Year to Date, or Custom Date Range.
You can also export these reports in the desired format, such as Excel, PDF, PowerPoint, etc.
