If a parent changes to a school district that doesn’t use SchoolCafé or their student graduates they can deactivate their account. Only the parent can deactivate the account, however, if for some reason they do not have access to their account, they can contact our Support Line or the Child Nutrition Office at their school district to deactivate their account but they will need to verify their information first in order for their account to be deactivated.
If a student has any remaining funds on their account, the parent will want to request a refund from the school district’s Food Service Department prior to deactivating their account.
1. Once a parent logs in, they will click "My Profile".
2. Select "Deactivate My Account".
3. It will ask if you're sure you want to deactivate the account. Click "Yes".
4. Enter a comment then click "Deactivate".
5. Below is what will be seen as confirmation after the account has been deactivated.
