Parent/User Frequently Asked Questions and Email Response Templates
FAQ's and their Solutions for Schoolcafe
After registering, a parent must add their child to the account. If the parent has more than one child within the district, regardless of the site, they mus...
Fri, Jun 5, 2020 at 7:35 AM
To create an account in SchoolCafe, the user must first go to www.schoolcafe.com. Once you are there follow the steps below. 1. Go to the bottom of the...
Wed, Jun 10, 2020 at 8:47 AM
If a parent changes to a school district that doesn’t use SchoolCafé or their student graduates they can deactivate their account. Only the parent can deact...
Tue, May 12, 2020 at 7:57 AM
If a parent forgets their password, it can be reset through the SchoolCafé website or SchoolCafe can send them an email with a temporary password and can sh...
Wed, Jun 10, 2020 at 9:08 AM
Parents may receive a notification from the district instructing them to submit verification of income to support their application for free or reduced bene...
Wed, Jun 10, 2020 at 8:29 AM
This document will show you how a parent can transfer funds through SchoolCafé if that feature is enabled through their school district. If the function is...
Mon, Oct 12, 2020 at 12:30 PM
This document will walk you through how to set purchase restrictions on a child's account. From the Dashboard, click “Purchase Restrictions” under ...
Mon, Oct 12, 2020 at 12:32 PM
Parents are able to add, delete or update an existing card on file. These steps will walk you through how to do that. 1. Log into your SchoolCafe accou...
Wed, Jun 10, 2020 at 10:27 AM
Below are instructions for viewing a school district’s menus without having to create a SchoolCafé account. 1.Go to www.schoolcafe.com. 2. Complete th...
Fri, May 15, 2020 at 9:02 AM
Parents may call us instead of their district to receive assistance. If they call in regards to SchoolCafe, we can help them. However, if they call for refu...
Wed, Jun 10, 2020 at 10:54 AM